CHLOECHEN ("we" and "us") is the operator of (http://chloechen.com) ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are designed to ensure that both parties are aware of and agree upon this arrangement to protect our mutual interests and set clear expectations for our service.

General
Subject to stock availability. We strive to maintain accurate stock counts on our website; however, there may be instances of stock discrepancies, and we may not be able to fulfill all items at the time of purchase. In such cases, we will fulfill the available products and contact you to determine whether you would like to wait for restocking of the backordered item or prefer a refund.

Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. Payment for shipping will be collected with your purchase. This amount will be the final shipping cost for you.

⁠Returns
Return Due to Change of Mind
CHLOECHEN happily accepts returns due to a change of mind, provided that a return request is received within 7 days of receipt of the item. Items must be returned in their original packaging, unused, and in resellable condition. Return shipping will be at the customer’s expense, and customers must arrange their own shipping. Once returns are received and accepted, refunds will be processed as store credit for future purchases. We will notify you via email once this is completed. CHLOECHEN will refund the value of the returned goods but will NOT refund any shipping costs paid.

Delivery Terms
Domestic Transit Time
Generally, domestic shipments are in transit for 2 - 7 days.

International Transit Time
Orders shipped internationally typically transit for 4 - 22 days, depending on the courier selected. We can provide a more specific estimate when you choose your courier at checkout.

Dispatch Time
Orders are usually dispatched within 2 business days of payment. Our warehouse operates Monday - Friday during standard business hours, excluding national holidays when the warehouse will be closed. We take steps to minimize shipment delays during these times.

Change of Delivery Address
Requests to change the delivery address can be accommodated at any time before the order has been dispatched.

P.O. Box Shipping
CHLOECHEN will ship to P.O. Box addresses using postal services only. We cannot offer courier services to these locations.

Military Address Shipping
We can ship to military addresses using USPS, but not via courier services.

Items Out of Stock
If an item is out of stock, we will cancel and refund those items while dispatching the rest of your order.

Delivery Time Exceeded
If the delivery time exceeds the forecasted duration, please contact us so we can investigate.

Tracking Notifications
Upon dispatch, customers will receive a tracking link to follow the progress of their shipment based on the latest updates from the shipping provider.

⁠Parcels Damaged in Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please reach out to customer service for next steps.

⁠Duties & Taxes
Sales Tax
Sales tax has already been applied to the price of the goods displayed on the website.

Import Duties & Taxes
Import duties and taxes for international shipments may be due upon arrival in the destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order. If you refuse to pay duties and taxes upon arrival, the goods will be returned to CHLOECHEN at your expense, and you will receive a refund for the goods, minus the return shipping cost. The initial shipping cost will not be refunded.

Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before dispatch. If an order has already been dispatched, please refer to our refund policy.

Insurance
Parcels are insured for loss and damage up to the value stated by the courier.

Process for Damaged Parcels
We will process a refund or replacement as soon as the courier completes their investigation into the claim.

Process for Lost Parcels
We will process a refund or replacement as soon as the courier investigates and determines the parcel is lost.

Customer Service
For all customer service inquiries, please email us at cs@chloechen.com.